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The facilities were great and the satisfaction manager was friendly and helpful
I would like to thank Jarwin especially for his patience and assistance during my stay :-) the customer service was brilliant!
Bill is very courteous and he is quite responsive considering he is the only person in charge of the whole block. Bill is also very friendly and patient when going through the functions and capabilities of the Apple TV.
On a side note, the air-conditioner could be cooler so that the second floor can be more cooling. Alternatively, suggest providing a desk fan on the second level for better air circulation on the second floor.
I stayed for two weeks. I am very pleased.
It was very clean
Excellent service; cleanliness, comfort, staffs and location accessibility are excellent . Shoutout to the accommodating, helpful and friendly staffs, Jarwin and Arynna.
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The room is very clean and exactly as per pictures! Fully equipped basic kitchenette facilities and apple TV with Netflix, YouTube, Disney+ and more. The mattress are a bit torn though it's quite clean.
Wendy was extremely helpful during my stay! The hotel offers everything you need to live like home. Its location is also great, close to many major sites of interest. I would strongly recommend to you.
Blood stain found in bed sheet at day 1, but was replaced by staff soon after complaint.
Thank you Min and Nuri for great cleaning, and Mary for such prompt responses, and Yunting for helping me move out!
WiFi connection especially speed has not fast
There’s been a problem with the drain in the shower area for the last week or so. It’s been attended to and will be today too... hope it gets resolved soon.
Wendy and Jarwin were very accommodating and helpful 12/10 would come again
The room was clean and both Wendy and Jarwin were really helpful starting from the checkin process to when I had enquiries.
The room was clean.
Some guests had the washing machine on really late which woke me up. But otherwise, the room itself was comfy.
The location was close to several bus stops and an mrt station. Making it really easy to travel.
I think the price was reasonable.
Very satisfied overall.... all have been very helpful
wendy , yun ting & jarwin help us alot
everything was super clean
Overall, everything was good. The amenitites that was given was thoughtful too. Shout out to Jarwin, Wendy and Yun Ting for helping out with the wifi and installing disney+. They all did very good service for my friends and I
Cleanliness is ok but there were ants coming out from one of the power outlets
Staff is really nice
Good, good and excellent
Jarwin was great! He helped me check-in right after my SHN quarantine and get squared away in record time. When it was time to go, he helped me arrange a late check-out and offered to lend me his umbrella on a very rainy day.
This is my second time staying at Heritage Collection and I've been happy with my stay each time.
Great! I was able to play Call of Duty on wifi without issues :]
All staffs very kind and friendly, especially jarwin, he reach all out to your convenience stayed. Thanks you jarwin.
I enjoyed my stay, very comfy rooms, neat and clean. Shout-out to Clarence for helping me out with the location, luggage and all the information that I needed.
Clarence is really helpful during my stay, with instant response to all my questions. Also I appreciate early check-in is offered per my request.
Well-equipped room with everything I need.
Excellent location and view. Very convenient!
Fast and stable
very good . im very happy during i stay there. :)
good customer service by Jolene Jarwin and the team
Good, I will come back
The stay was close to perfect thanks to Jarwin and Joelene. The only chink was the clearing of rubbish - trash bags were left all over the top of the stairs and we almost tripped going down.
Jarwin and Jolene have made my stay very enjoyable and I felt very welcomed. Will definitely be booking again with Heritage in the future!
Kudos to Jarwin and Jolene. Both of them are very helpful and friendly. I had a wonderful experience with Hericoll and will definitely go back next time.
Overall I'm happy n enjoyed i stay at Heritage Collection
The staff here is very helpful. Room is tidy and clean.
Perfect score for all...housekeeping... service mgr jarwin was an outstanding
STAR...worth nurturing + grooming to scale new heights in this industry
too many kerbs..sharp edges..a threat to my operated foot..but resourceful jarwin overcome ALL..deeply appreciate it...tq
Gd location w wide selection of food
more than expected..esp Apple music...my life...my MAIN DRAW..I want to come back plse..
It was a very comfy apartment, however, noted of noodles in the kettle from the previous stay
We had a pleasant stay at the Seah Street heritage hotel. Wendy checked us in smoothly and gave us a tour of the room so that we could familiarise with the amenities. We were facing some wifi troubles on the first night but Jarwin quickly attended to the problem, following up with us from time to time :)
It was an excellent stay, super comfortable & convenient. Near amenities such as mrt station, bugis junction, bras basah complex, eateries, convenience stores such as 7-11 & cheers. Apartment itself has hairdryer, ironing board, a safe, kettle, microwave oven, cutleries. Complimentary toothpaste also available.
Wendy was also friendly and readily respond to any queries.
Highly recommended! Enjoy my staycation here for 5 nights!
Wendy was very helpful, by first letting us know there is a discount to be used for first timers and then dropping us texts to assist us with check-in. Highly enjoyed the stay as she was a great host!
I have stayed for 10 weeks and I have to say Jarwin had been amazing and so helpful. Everything I have asked for or required was never any trouble. He was so supportive. Jarwin has just been fantastic and he is a great ambassador for the Heritage Collection. My stay in the hotel was great because of Jarwin. I highly recommend Jarwin! :)
Great hosting Jarwin. I strongly recommend for a comfortable homey staycation in city area.
Customer Manager Jarwin was attentive and pro active in making our stay pleasant. It would be good to provide a scoop for the laundry detergent as it was cumbersome to pour out of the container.
It drops off once in a while even though I was sitting next to the router
We had a pleasant stay all thanks to Jarwin, he was very accommodating and his hospitality was top notch, definitely one of the best staycation in Singapore!
Stayed for 3d2n premium loft, Overall not bad, my boyfriend & i quite like it. The TV has Netflix, Apple, iQIYI and other News portal (but you need to login by your own acc to watch it, otherwise it will be useless...). The trash in the staircase is full and smells(no one came to clear it when staying this 3 days). There have kitchenette in the room for light cooking, but not provided any condiments. Toothbrush & toothpaste are also not included.
P/S: Jarwin was friendly and messaged me a day in advance before check in.
Loved the hospitality from Jarwin! He’s very attentive and overall great service. I would definitely stay at heritage collection again.
We had a wonderful experience and great welcome by Jarwin. We would definitely come again in the future :) Highly recommend for couples or as a solo staycation.
The fridge could be cleaner and it was leaky.
Everything was lovely. The only challenge was the air-conditioning. It was sometimes too cold or not cold enough despite being at the same setting.
I enjoyed the stay and really pleased with the reception, Jarwin who accommodate my enquiry and request. I was late for my requested check in time and Jarwin was there to wait for my arrival. Overall the place is superb. It was very clean.
The place is very clean.
Bed is comfortable and cozy
Near to 7/11 and just beside the famous raffles hotel.
It was worth the money due to the location.
Good wifi connection.
It was perfect from the day i check in and check out with the help of Mr Jarwin ! Easy and fuss free was what i love about checking in and out of this hotel. Mr Jarwin.Though it was near a pub, there was no noise from inside the room. Its a perfect little escape away from your house to have a hotel that vibes like your house but offers even better services. With Mr Jarwin service, making sure we do not have problem was what i love the most too ! Easy to be reached as well !
The environment is great and the price is reasonable! Recommended! Jarwin is a really good host who went out of his way to assist us!
非常好！！很干净，很安全，很舒适，麻雀虽小 五脏俱全！尤其是有足够的储物空间，厨房用具，还有很棒的床具！Jarwin 做的特别好，耐心周到，会及时问我需要什么，给我提供优质服务。谢谢！不过，希望有两个改进的地方，一个是热水器好像坏了，没有热水。另一个是盥洗台太小了，我需要把头埋进去才能防止水溅落在脚上