Honest Reviews

Stay was good and all its in good location in china town..I changed my stay date due to personal issues and heritage team(Ryan and team) were kind enough to issue credit note and allowed me to changed dates in last minute... Much appreciate it!

The room was small but good .

Strong and fast connection .
The service lady airin was very nice .

Near by a lot of public transportation .
Small and good room .
Weekly cleaning .

Woken up by a fire drill at midnight 🙂 Not a very pleasant experience but the manager Irene & Ryan was on it very quick.

9-10 days but only one time cleaning. Suggest to have cleaning once every 3 days. Could be better.

Thumbs up to Irean and Ryan!
Thank you guys so much for your hospitality and service!

I really enjoyed my stay and wish you both great times ahead!

All's well during my stay. Kudos to Irean and Ryan.

very nice experience, my family took another room and felt very comfortable.

Good room, plenty of space. Ken & Rizza were very kind and quick to respond to requests. Fantastic and convenient location. Would come definitely come here again and recommend to others
Never had any problems, easy to connect

Price was fair
Location was super central and easy to get to a MRT

Very clean facilities

The location is close to all MRT and convenient to restaurants. Communication with service personnel is smooth and easy by WhatsApp. Hope to live in the hotel again.

I knew I booked a single room and I stayed in a single room in boat quay before, but this was byfar the smallest room I've experienced, but it has everything the other single rooms offered. It's odd to me that a room is not the same size as the others despite being the same room category.

Nonetheless it was a good stay. Thanks to Irene and Mary.

spotty at times, but generally good
very attentive, Irene was Funny, Ken was a great help
i wasn't paying so cannot comment
great part of town,
Not a particularly comfortable chair to relax in unfortunately.
a few ants around, but what is Singapore without a few of those

No bad points
All stuffs are nice and helpful. I can use the chat(WhatsApp) and they always responded quickly
Not so cheap but it’s okay
The hotel is located in the center of Chinatown. (The nearest MRT station Chinatown 5min by walk)It’s very convenient to go anywhere in Singapore.
As for improvements, If there were more often cleaning services, it could be better
The room is clean but tableware are not clean. It’s the only disappointing point. Customer can wash dishes by themselves but It would be better if it was cleaner from the beginning

Overall the experience has been very well, from the friendly and warm welcome from both Ken and Rizza, to prompt responses to queries (sorry I dont mean to promote unhealthy working culture, but overall I appreciate the prompt response even during the late nights!). Aside from that, the cleaner was also very friendly and yet professional at the same time (Her name was Min if I'm not mistaken). But if I were to pin point of something, maybe can consider changing the shampoo, after using the shampoo, it somehow feels that my hair is not "cleaned", and it itched my scalp. Overall thank you so much!

I thoroughly enjoyed my stay at this accommodation. The staff were extremely welcoming and helpful as it was my first time visiting Singapore.

Good stay but there are rules like can't use the laundry past certain hours or can't check out past 12PM. You dont lose business by accommodating to certain requests like these. Also they will keep pushing you to book online on their website but not help you book like any other hotels would over the counter. Anyways, thanks to Irean and Ryan for granting my checkout time to 12PM anyways.

Overall I had a good stay tho I do feel the unit could be better maintained in that the bathroom had quite a bit of grout and a smell comes out of the drainage sometimes. Washing machine is a bit old and dryer function is somewhat ineffective. The cupboards and drawers need to be nailed down more properly as it keeps rolling/leaning forward on its own from the weight of things inside/gravity.. that can be quite frustrating when the drawers keep opening on their own.
Overall good but once a while gets disconnected
Service is good with the weekly housekeeping but I feel that the disruptions from the managers/landlords coming happens a bit too frequently (almost once a week)
Price was initially very good and reasonable but in 2023 there was a price hike of 50% which is quite ridiculous
Generally a good location but the nearby pubs can be quite noisy at night

The 24-7 service by Irean and Ryan was good . Fast reply and send help but the room was very noisy to live .
Free laundry machines to use .
Have free room cleaning .
Over a month ++ staying, only 1-2 nights was not too bad .
There is free room cleaning every week . One time the cleaning lady came very late . I was already resting in my room . Also , no changing towels ?? A little disappointing .

Small but clean and new, excellent location in heart pf Boat Quay.

Good view of river and Marina Bay Sands

Good

It was a good experience. Great team response Irean and Ryan. Mobile key was sometimes not reliable. Need to send the HA to come and asisst. Experienced a few times where the app didn't work. The room was ok, but one time when a cleaner came, my new bed sheets felt itchy because there was some pieces of leftover hair. Other than that, everything is ok.
Good wifi

Near MRTS.
Noisy from the outside, but earplugs help.
Itchy sheets - One time

I stayed for 2 months at Heritage Collection. Through multiple requests, the staff was very timely in their reaction, professional and efficient. I would like to thank Irean and Ryan in particular for their kindness and remarkable courtesy at every occasion. I was very luck to have chosen Heritage Collection as my landing point in Singapore, it made my transition much easier. Thank you guys again for your hospitality, I wish you all the best !!

Amazing stay.

Thank you all for the support 👍 Appreciate the team(Irean and Ryan) for the support.

Superb stay. Grateful to see familiar team when last stayed in Chinatown. The room was smaller than my Chinatown room but more expensive. Location might've contributed to the price hike. The noise is quite disturbing from midnight till 3-4am daily but if you stay long enough you get use to it.

Cleaning lady was very nice. My bathroom would occasionally have this weird smell but it goes away when I shower. If slippers were provided, that would've been excellent. The wifi works wonders. Never got disconnected during the stay.

Thumbs up to Irean Ryan and SQ

The bed was comfy, but my room was very noisy from the night club in front of my room. Really noisy. At first I thought it was just for the weekend, but its actually daily. You can hear the drunkards downstairs occasionally screaming and fighting too. You might wake up during the night because of the noise.

But the room was good though it was small. And the team on Whatsapp was very helpful and the housekeeper was very nice too. Thank you to Irean, Ryan and Min during my stay.

Overall, this was very convenient. Its located near the public transportations and a cheap food court within the vicinity. The room looks exactly as the photo.
It gets pretty damn loud from 11PM to 4AM daily from the night club in front of my room. Perhaps a view looking over the MBS would've been more recommended to avoid the noise. Hosts Irean & Ryan were great.

Very pleasant stay. Irean and Ryan super friendly and professional. Highly recommend

Check out was very easy. I like it. Definitely enjoyed my stay here and enjoyed the rooftopbar too. Thanks to the team HA Irean and Ryan for all the assistance.

Second try at another Heritage outlet. The room is smaller than my other one in Chinatown. Feeling a little claustrophobic. But the team(Irean&Rryan) is still great.

The location is not so great, surrounded by late night entertainment. Bars, bistros, pubs, clubs, karaoke. Probably not ideal for light sleepers. WFH, so the WiFi helps alot.

The team Irean and Ryan is very responsive. But may not choose to stay here again. The noise is so intense coming from the clubs nearby, and even earplugs can't save me from the terrible experience every night. The windows vibrate and the walls too.

Thanks for the fantastic stay and looking after me during the stay. I will travel and stay with you guys again.

Kudos to Irean and Ryan

Excelente atendimento, comunicacao via whatsapp funciona muito bem.
Bom nivel de limpeza.
Localizacao extraordinaria para turistas.
Excelente, funcionou muito bem o tempo todo
Excelente
Hospedagem em Singalura e muito cara
Extraordinaria localizacao, perto de duas estacoes de metro, onibus na porta. Muitos bares, museus, ahopping etc...
Atrndimento sempre pronto para nos ajjdar e melhorar nosso conforto
Limpeza programada com hospedes muito pratica e eficiente

Great stay for 7 weeks. Fantastic location and amenity. Shout out to John and Kim who seemed to be there 24x7 and nothing was ever a problem. Thanks for your amazing hospitality.

We spent 5 nights on our last trip to Singapore, and chose Heritage on Seah for our accommodation. The total experience was excellent, Kim & John started a WA group before the check in date to ensure everything goes smoothly.

All the information given on the WA group was clear as all the process were done via mobile apps, including the closest MRT station if you are unfamiliar with Singapore, up to the check out process.

The room was modernly set up, and the location is perfect, easy to get around but managed to avoid hustle & bustle of nightlife / traffic to ensure good night sleep.

Look forward to stay again in Seah on our next Singapore trip.

I had a great time with my 2-week stay at the hotel. Will definitely stay again in the future.

A quiet apt as requested, it'll be even better if the overall space is bigger.

Excellent service with fully support and very friendly and responsive staff

Beautiful clean , self sufficient stay with all the amenities.
I really loved all the days I stayed here and I wish to choose heritage collections stays if I have any necessities.
I would definitely recommend the Heritage Collections to my friends and family.
Special thanks to everyone who made my stay a happiest one.
Housekeeping service was awesome loved the service and I would thank her for the cleaning and arrangements done.

Thank you so much
Bharath R.

Nice service from Kim, John and Jarwin

My husband and I stayed here for just over 2 weeks and we had a good experience throughout. The place was clean and comfortable, and the bed was long enough for my husband who is 6' 4". The onsite laundry facility was super helpful too (though the washers and dryers were small so don't expect to do a regular sized load of laundry). It would have been nice to have an estimate of washer/dryer cycle times.

Leading up to and during my stay, I was mainly in contact with Kim and John, who were both very pleasant and helpful. I appreciated the heads up on things like housekeeping and maintenance.

One thing I wasn't a huge fan of was having to turn my NFC off to use the mobile key, since it's needed for contactless payments using my phone. Not a huge deal though, would definitely stay here again.

Wir waren mit dem Aufenthalt sehr zufrieden. Sauberes, gemütliches Mini-Apartment. Die Ausstattung der Küche war ausreichend. Wir wären jedoch ü er einen Laplen ubd ein Geschirrtuch froh gewesen. Und ein paar Haken (hinter der Tür an der Wand oder in der Küche und im Bad) würden sehr viel mehr „Stauraum“ bieten. Fände ich sehr hilfreich :)
Ansonsten blieben echt keine Wünsche offen. Betreuung über What‘s App war super, haben uns nie „verloren“ gefühlt :)
Würden wieder kommen!

Studio parfait pour 2 personnes, escalier un peu raide mais on s'y fait rapidement. Propreté au top. Emplacement excellent près de tout et dans une rue pas trop passante.

From the beginning of our stay until the end, communication about everything was thorough - from check-in instructions (including reminders), to notice of cleaning service, and even answers to any questions we had. Check-in process is a bit lengthy but we were given crystal clear instructions ahead of time and we checked-in without issues. Room was clean and had the amenities we need. Bed was comfortable, and the loft arrangement was pretty cool. Free laundry service was a bonus and the location was fantastic. Thank you for the hospitality, would stay again.
No issues here
Thorough communication, personalised and warm greetings from host.
Bit pricey because of the time of year we visited but for what we got it was worth it
Easy to walk to many popular tourist location- Bugis, Raffles, Esplanade etc. We even walked home from the NYE fireworks along the esplanade!
Bed was comfortable, as was the amount of space we had in the premium loft
Room was clean on arrival

Highly recommend this place for accommodation especially for long stay. We stayed for 7 nights. It is a walking distance to Raffles City and Suntec Malls and City Hall MRT station. Room and amenities are great. Most of all service is excellent. Thank you to Kim and John for all the assistance. Very responsive with our queries. There is also one instance I left my fave shirt in the laundry and I was able to retrieve it the next day thanks to their help. 😊 Thanks again Kim and John. Happy New Year!!

Our stay at Heritage Collection Seah Street was overall, a very positive one. The 2-storey loft was sufficient for two people and had everything we needed. The location was perfect and in close proximity to transport and shopping centres/food. Complimentary laundry and dryers were an added bonus! Our hosts John and Kim were very friendly and responsive. Thank you all for a great stay!

Lovely property, spotless, excellent convenient location. Could do with a video walk through for check in, as I met several guests stuck in the lobby entrance struggling to complete the check in process.

Strongly recommended! The room was comfortable, clean, well equipped and located in a strategic area. Thanks John and Kim for their excellent service.

Location is great. Walking distance to raffles City mall and chijmes. There is laundry self service which add more value to my stay.

Check in abit complicated as I didn't read the instruction clearly but it is sorted out. A staff turned up and helped us

Maybe I used to walk with the slippers and the room doesn't provide, I can feel abit dust on the floor

everything was great, john and kim were always there for me

of course room size is small but its singapore so not complaining 😄

Was a wonderful stay, all went very smoothly and John + Kim were very helpful and kind to us.
Will come back!
Thank you very much :)
Daniel

Excellent.
All staff really give a good service from consierge to house keeper ✨✨✨✨✨
Price is reasonable,if you stay more than 10 days, you'll get more promotions price 👍
Of course location is the main reason, because it's near the mosque just behind the building ✨✨✨✨✨
It's comfort n cozy, if you stay alone also you won't feel scared 😁
I can't give any bad reviews about cleanliness, because it's really clean 😁

I really love how easy the check-in process was. The team sent the detailed instruction before check-in via email and they also made a WhatsApp group for you, so you're really taken care of even tho it's a self-check-in system. Thanks to John & Kim for giving me extra time to put my luggage before check-out too!
The room is very clean, comfortable, and cozy, I loved the room vibe. You have all you need there.
Kampong Glam area is the best if you like exploring around, best food and great spots for pictures! Will definitely stay again.

Great location, well designed rooms and very comfortable. Only qualm is some people found the checking in process a bit challenging.

Indeed a digital hotel! Love the fresh idea! Check-in was hassle free and instructions were clear on emails.
Room has everything you need for a short stay in Singapore. Plus they have a laundry unit and you can use it without charge. But you got to wait if somebody is using it. Overall, fantastic stay in Singapore!

All was great and I enjoyed the stay. However, please make it a better place by taking care of 2 things
1. Small ants - everywhere from kitchen to the beddings
2. Shower curtain hygiene: due to the humidity, it gets spreading the smell so easily.

Amazing place and great service. Shout out to John & Kim for excellent service

I had a very pleasant stay with Heritage Collection. Initially I had some issues getting my mobile key but the team was very quick to respond and it was sorted shortly after. The room and common areas were clean. I encountered a problem while using the dryer but again, the team was very quick to respond and the problem was quickly resolved. Check out procedure was the easiest and fastest I've ever experienced. Big thanks to John, Ryan and Kim for their excellent customer service. I would definitely return (although I might choose a bigger tin and one with windows 🤭).

I thoroughly enjoyed my stay at Heritage Collection on Arab Street. I was particularly impressed by the customer service: John, Kim and Ryan did an excellent job and were always reachable via Whatsapp. It was my first experience with a contactless hotel and funnily enough, it didn't feel contactless at all.

I also liked the location and the room. It's small, yes, but the amenities are very good and everything was working flawlessly. All in all, I had a great stay and will definitely consider choosing Heritage Collection again should I come to Singapore in the foreseeable future.
Haven't had such good wifi in a very long time!

Quite expensive for the size of the riom, but I hear that's normal in Singapore.

It was really a unique experience to have stayed in a digital hotel! Customer service, hosts, concierge, are all very helpful in responding online :)

The team, John and Jarwin and all are a fantastic reflection on the business…

Chose to stay at Heritage Collection on Arab and it did not disappoint. It was small but surprisingly cosy for my partner and I! Loved the short walk to Bugis MRT too which allowed us to bask in the surroundings of Arab St and more. Kim and John were incredibly helpful too! Everything was done online and virtually. Goes to show how efficient and smooth they are!

We saw a few ants over our stay but other than that, spotless!

All Great, staff helpfull, nice room 👍👍
Amazing, so fast 😍
Staff so helpfull, good job, shout out to kim, jhon and jarwin 👍👍
For single bed I think it bit expensive 🤗
Near the tourist spot, and the most important is its not too far from public transport such as mrt 👍
Overall great
Its clean but I found dust in many stuff like hairdryer, sink

really happy with the experience. Occasionally the air in the room fill with cooking smells...that is the only bad experience.

Kim and John were really helpful whenever I needed it. They make everything work fantastically.