Honest Reviews

The room is very clean and equipped with what I needed for my whole stay. It’s near MRT stations, Bus station, and food hawkers. It’s just that it doesn’t have elevator so if you have heavy luggages you need to carry them by yourself on the stairs. But overall it is still an awesome hotel! :) & I love it and I’m definitely staying here again in the future. :)
Excellent connection

Near food hawker, MRT & Bus Stations

I liked the stay and Maica and Ken were super friendly and helpful!

Location is great and the room is clean.

A couple of points for improvement:
- Wi-Fi stopped working multiple times for minutes
- A/C direction was not adjustable ( Room 214)
- the pre-check in process was tedious, I received multiple mails and reminders and had to complete the form again, due to issues with their application
When it worked it was fast, but multiple outages per day made it annoying in between (connection was there but no internet)
Maica and Ken were great

Good stay. Irean Alicia and Ryan was very helpful during my stay.

Thanks for your help during the stay

Kim, Irean & Alicia

Key did not work

App doesnt work. Irean and Ryan gave me a card to enter the room.

Good experience. Small cozy room. The bed was not very comfortable, with the constant creaking. The furniture in the room is a little old and rusty. The pillows felt over used. The hosts Irean, Alicia and Ryan were very responsive.

Experienced the mobile key and how it broke down.
Experienced a fire alarm during middle of the night.

my house keepers were fantastic and always good. Please let them know that they did a great job.

Everything was simple from registration to check-in to check-out. The staff was very attentive and quick to respond to all messages. They were even able to respond quickly and professionally when the building's fire alarm went off in the middle of the night. I would recommend this hotel to others coming to Singapore for extended stays. It is a great value for money.

最初は3週間とても良かったです。突然深夜に携帯電話のモバイルキーが使えなくなり、自分の部屋に入れなくなってしまいました。清掃もあまり良くありませんでした。タオルの交換も10日に一度の清掃しか行われませんでした。

アリシアさんが私を部屋に戻してくれました。

Hope you see you again in the future. Take care and all the best Irean and Ryan.

Regards from RB

Stay with Heritage collection is like having a home in Singapore. It' very clean and comfortable place. The bathroom was nice and the skylight was superb in the morning.

Clean, friendly and helpfull staffs, fast wifi, good location, complete stuff at room but tiny room

But i think too much deposit rate
Fast and smooth
Friendly staff
Affordable
Good location, near MRT and bus stop
Near hawker center
All comfort
All clean

Overall it's enjoyable .. having your team assisting throughout the check-in .
However, the key to my room didn't work well for entry ..
The whole experience is fantastic especially to Ken Min and Kat .. marvellous teamwork ..

Great property in a fantastic location. Guest Experience Managers Ken and Jarwin were great - very helpful, accommodating and responded quickly to any queries I had. Shout out to Nuri, for keeping the place spotless and Nicole for all the assistance in organizing my stay. Great service from start to finish.

Close to MRT but also within walking distance to most places
Bed was extremely comfortable
Thank you Nuri

The location is perfect and the staff (Kay & Ken) were highly responsive & helpful. If we ever need a place to stay in Singapore again, we will pick this hotel.

Good stay with the team Irean and Ryan

Irean, Alicia and Ryan was very helpful during my stay. Maybe can think of giving more discount because the mobile key cannot work.

The room was noisy, but the bed was comfortable. The blanket was thin, but the pillows were soft. The windows need more work, as the noise from outside was very loud. The shower was strong, but the hot water ran out quickly. The room could use some refurbishments. The mirror in the bathroom looks old, and the chairs would need replacing. The induction heat cooker also looks old. Check-in was easy and was assisted by Irean and Ryan.

Overall, the room was comfortable, but it could use some refurbishments.

Everything is going great. The team sent me a key as a back up when the mobile key failed. Kudos to Irean and Ryan for the support.

Good stay. Thank you to Irean & Ryan

Everything was good. Special thanks to the team Irean and Ryan for all the assistance.

Thanks for looking after us! (Irean and Ryan)

Had some problems but was assisted by Irean and Ryan. Very good stay.

Location is spot on, rooms are nice and clean. The technology played well, adding more privacy to the experience. All in all, it was a great stay

3rd time staying here at Heritage.
No problems.
Good support by Irean and Ryan.
Price was reasonable.
Good location.
It was okay. But the noise insulation could've been better
It was ok. Needs improvement. The window glass has lizard shit outside.

I really enjoyed my stay. Irean and Ryan has been a lot of help during my stay. Thank you all.

The hotel was conveniently located, and the digital check-in process was smooth. The room was clean and tidy, and my special request for an ironing board with extra hangers was fulfilled. Ryan, Irean and Alicia were really helpful, friendly, and generous with their service. Overall I had a pleasant and comfortable stay

As good as advertised, very close to mrt and dining by riverfront. Lots of bars are nearby.

Wifi was down for a small period of time
Good support by the whatsapp team irean and ryan

The bar outlet downstairs are noisy everyday up to 3-4AM

There were some days with WiFi issues but the team Irean and Ryan told me they were on it, and only fixed it after a whole evening. Room cleaning once a week, but could've been better. Should do it biweekly. Deposit takes a really long time to return, and needs $300.

We got everything that we need to stay for a couple of weeks coming far away from our own country. Best thing is we could prepare our own food, snacks, tea etc. All the rooms, bedsheets, towels, utensils, electronic items we got were very neat and clean expensive things. We enjoyed all the user-friendly automated check-in and check-out process along with good on call/chat support & assistance from the staffs. Just one chimney in the kitchen would have given more ventilated cooking experience especially for Indian recipes preparation I can say.
Speed Wi-Fi for Mobile, Laptop and TV
Good support from staffs for any requirements.
As per the service it's perfect.
Heart of the city. City Hall, Bugis, Esplanade MRT stations in walkable distance.
Excellent Quality materials.
No dust, no single insects seen.

I stayed at Heritage Collection on Seah street with my girlfriend for a week and we both enjoyed the location as well as the well-designed space.

Jarwin was also very helpful as a Guest Experience Manager--shout-out to him.

The only complaint I have (which prevents it from being a full 10/10) is the fact that we had so many card issues. We got locked out a couple of times and the app was not the most seamless experience.

Had a really great time staying here. Smallest detail matters, they care to provide daily needs like hair dryer, iron & ironing board, cutleries, even cable extension and scissors

Great hospitality from Kim & Jarwin, thanks for having us

Many thanks to Kim, Jarwin and John.

Good location, nice room. Have little flies in the bathroom. The house keeper forgot to change the bed sheets for me. The mobile check in is not working, as a result no mobile key. But the front desk is excellent, the provide a key card to me immediately. Excellent service.
Very fast
Fast response
Good price
Centre of the city
Nice bed and I love the loft
Only house keeping every 7 days, and no towel and bed sheets change.

Very complete 'tiny house' everything provided included free use of washing machines.
instant response by Whatsaps on questions.
Will definitely book again when in Singapore.

Only thing I am not sure about is the virtual key on phone system. Something like a pin should work just as fine.
Good WiFi
Very helpful staff, very friendly and quick response on WhatsApp
Amazing price /quality for Singapore.
Great location, close to Bugis
Very comfortable,
Very clean!

Very good location and great service! Very well maintained too!

這是我們第二次來入住，和第一次一樣，對於服務人員我們都很滿意和感謝：包括服務經理John & Kim還有業務行銷處的Nicole。我們這次可能太晚訂，住到頂樓的房間，因為屋頂的設計，讓懷孕的我感到房間窘迫感很不舒服，大約住了2週左右，我跟Nicole反應，也得到好的結果！

Thanks John and Kim for excelent communication

Maybe one more room cleaning epr week

Since I stayed one week it would be better to provide bed sheets/towels and cleaning every 3-4 days.

We stayed in Purvis Street Heritage when we relocated to Singapore. The location was fantastic. Very convenient to f and b and busses and Mrt. John and Kim very very friendly and helpful.

All digital, which works well. Contact via WhatsApp, fast and useful response anytime.The rooms are clean and well equipped. Opening the window is not a good idea (smell of frying fat).

Looking forward for my next stay! Thank you John, Kim & Shuqing for the great service

Didn’t pay

Missing a gym
Maybe room service more often

Great stay for 7 weeks. Fantastic location and amenity. Shout out to John and Kim who seemed to be there 24x7 and nothing was ever a problem. Thanks for your amazing hospitality.

First I thought that this kind of hotel, is a quite a nuisance, because every thing is being done by yourself and your phone with no help from a single humanbeing. Turns out that when you check in, they will make a WhatsApp group between you and the crew. After that, smooth sailing experience is all I can told you. Very recommended.
Quite fast, but I experience some lag with the router. But just tell the team, very fast respons
4 thumbs up for the team, very fast response in the WhatsApp and they could show up within minutes when needed

Strategic near MRT Station and bustling social site, while retain the privacy
It is quite small inside, very compact

I would really like to thank Jarwin & Kim for regularly checking on us. They were proactive and prompt in resolving inconveniences and ensuring we were having a good stay. I truly appreciate it !

Thank you for the hospitable stay Team Heritage, with a special mention of Kim, John and Jarwin.

房间虽小，但是结构布局还不错，适合一个人短期居住！不足的是，住了4天没有人过来打扫过，而且后面会发现有小小的虫子！
网络偶尔不稳定
中途没有人打扫卫生
位置很好，地铁方便！
不错，临街，但是也不吵
整天OK

Room was clean and comfortable. Appliances provided were working well. However, the bathroom floor gets slippery when it's wet. When soap is used, it gets even more slippery. Other than that, my stay was good

The hot water, air conditioner, WiFi and TV worked well.
Although the room is tiny, it is well equipped.
The checkin process was smooth and the location is perfect. The staff was really attentive and could answer my enquiries immediately!

However, the room is not soundproof enough to hear outside and neighbour talking. I could hear their steps and noise clearly at 2A.M.. At such i didn’t sleep well actually.

In addition, I suggested to remove the cushion as there was not much space left for sleep/storage and it was quite dirty!

Overall it was a satisfying stay, it was quite expensive but given that it is located at city Center. I cannot complain much.

Thank you again for Kim, Jarwin, John’s assistance for my stay in Singapore!

Thanks to John & Kim for their help :)

Really great stay! The room is small but very efficient. The location was very convenient and the washer/dryer were great! Kim was very helpful and responsive. Bed was super comfortable

REALLY NICE AND COZY HOTEL, AND LOTS OF AMENITIES! TOASTERS! FRIDGE! MICROWAVE! IRON! ADAPTER! AND BIDET! DEFINITELY WILL STAY AGAIN LATER! JOHN AND KIM ARE REALLY HELPFUL WITH THEIR FAST RESPONSE, INFORMATION, AND FOLLOW UP! FROM CHECK IN TO CHECK OUT, NO HASSLE WHATSOEVER!

Was a wonderful stay, all went very smoothly and John + Kim were very helpful and kind to us.
Will come back!
Thank you very much :)
Daniel

Excellent.
All staff really give a good service from consierge to house keeper ✨✨✨✨✨
Price is reasonable,if you stay more than 10 days, you'll get more promotions price 👍
Of course location is the main reason, because it's near the mosque just behind the building ✨✨✨✨✨
It's comfort n cozy, if you stay alone also you won't feel scared 😁
I can't give any bad reviews about cleanliness, because it's really clean 😁

I really love how easy the check-in process was. The team sent the detailed instruction before check-in via email and they also made a WhatsApp group for you, so you're really taken care of even tho it's a self-check-in system. Thanks to John & Kim for giving me extra time to put my luggage before check-out too!
The room is very clean, comfortable, and cozy, I loved the room vibe. You have all you need there.
Kampong Glam area is the best if you like exploring around, best food and great spots for pictures! Will definitely stay again.

Great location, well designed rooms and very comfortable. Only qualm is some people found the checking in process a bit challenging.

Indeed a digital hotel! Love the fresh idea! Check-in was hassle free and instructions were clear on emails.
Room has everything you need for a short stay in Singapore. Plus they have a laundry unit and you can use it without charge. But you got to wait if somebody is using it. Overall, fantastic stay in Singapore!

All was great and I enjoyed the stay. However, please make it a better place by taking care of 2 things
1. Small ants - everywhere from kitchen to the beddings
2. Shower curtain hygiene: due to the humidity, it gets spreading the smell so easily.