The pandemic has been a game-changer for the hospitality industry, prompting us to redefine the way we operate. 2023 is the year that Heritage Collection has also fully reinvented our guest experience in both Singapore and New York.
📲 Tech Takeover: From mobile self check-in systems to digital concierge teams, our guests can check-in at their own pace, not worrying about missing on itineraries because they have to wait in line at the reception for physical check-in. In the coming year, we are only going to further leverage technology to elevate our guest experiences.
🌐 Hybrid Experiences: As an aparthotel, our rooms and apartments are retrofitted with furnitures that are comparable to that of your own home. In Singapore, our bleisure travellers love the fact that they can continue their remote work practices, and bringing the concept of work from anywhere to another level. Our student tenants in New York also have a conducive space for them to participate in their virtual classes.
🌈 Personalisation Is Key: Understanding guest preferences and tailoring experiences is the new gold standard. It’s no longer just about a room; it’s about creating memorable, personalised journeys. Just ask our Digital Concierge Team, Heritage Ambassadors or Property Managers – they are more than happy to recommend you local spots, including their secret hangout places!
🌿 Sustainability as Standard: The pandemic has accelerated the industry’s commitment to sustainability, with guests increasingly seeking eco-friendly options. Environmental consciousness is weaved into your Heritage Collection experience.
Let’s keep the conversation going! How do you see the hospitality landscape evolving in 2024?