1. What is Heritage Collection Rewards?
Heritage Collection Rewards is our bespoke loyalty program that rewards loyal guests for making us their choice accommodation.
2. Where can I apply my Heritage Rewards discount?
These are the eligible properties where you can enjoy savings:
- Heritage Collection on Arab
- Heritage Collection on Seah
- Heritage Collection on Victoria
- Heritage Collection on KG
- Heritage Collection on Boat Quay (Quayside Wing)
- Heritage Collection on Boat Quay (South Bridge Wing)
- Heritage Collection on Clarke Quay
- Heritage Collection on Chinatown
- Heritage Collection on Pagoda
- Heritage Collection on Ann Siang
- Heritage Collection on Smith
- Heritage Collection on Boon Tat
3. What is the cost of signing up as a member?
Joining us as a member is completely free! Sign up here today, and you’ll automatically be enrolled as a Silver member. When you spend S$7,500 within a 12-month consecutive period with us, you’ll be automatically upgraded to a Gold member. To maintain your Gold membership, you’ll have to continue spending another S$7,500 within the next 12-month period.
4. Will I be issued an account number or membership ID?
We like to keep things easy and convenient for our members – your email address is your account number and/or membership ID. When you’re logged in, you can review your reservation history and profile under the ‘My Account’ tab.
5. How can I be eligible for the Business rate?
Our Business rate is only eligible for our members. When booking, remember to sign in to your account to see this option.
6. What happens if I delete my account?
It is hard to see you go, but if you no longer wish to be part of our community, do write in to us at sgenquiry@hericoll.com to close your account.
7. I forgot my password on my Heritage Rewards account. What should I do?
Fear not! Click “Forgot password?” at the log in page, input your registered email address and follow the steps.
8. Where do I see my transaction history?
When you’re logged in, you can review your reservation history and profile under the ‘My Account’ tab.
9. I just learnt about Heritage Collection Rewards during my stay. Can I apply the member discounts to my current/previous stay?
Unfortunately, no. All bookings made outside of the rewards program cannot be transferred and hence, we are unable to honour the member discounts.
We hope that this has been a useful guide. If you have any other questions for us, please do not hesitate to contact us:
Email: sgenquiry@hericoll.com
Phone: +65 6223 7155
