Your Heritage Collection Digital Experience
Mobile Self Check-in
Our mobile self check-in system was introduced to provide our guests with a seamless, fully-digitalised check-in experience. Check-in at your own pace, you only need your smartphone with you.
3 days prior to your arrival, you will receive a reminder email from our app partner, Gtriip, with instructions for online registration. You will be required to provide a copy of your passport photo, submit your S$200 incidental deposit, as well as agree to our terms and conditions. Upon completing your online registration, you will receive your check-in instructions and pin code to enter the property. The faster check-in process gives you more time for adventures in the city.
Digital Concierge
Our Digital Concierge Team will connect with you 1 day prior to your arrival to provide you with all the necessary information for your smooth check-in. At any point during your stay, they will also render remote assistance via Whatsapp for anything you may need during your stay. Whether it’s food recommendations or navigating through the city, our Digital Concierge can provide that assistance to you.
Heritage Ambassadors
While we aim to provide you with a unique experience through technology, we understand that human interaction cannot be fully replaced by technology because of the connection it fosters. Our Heritage Ambassadors are the friendly faces that you may see during your stay with us. Although you may not physically see them on-site, they are available to assist you daily from 9:00AM to 6:00PM – just drop them a text, and they’ll be there!
Amenities
Being a digital hotel doesn’t mean compromising on our guests’ stay experience.
Here’s what your Heritage collection experience entails:
- Complimentary shared laundry facilities (in selected locations only)
- Fully-equipped kitchenette with in-room cooking facilities such as the multi-purpose cooker
- Complimentary weekly housekeeping if you stay 7 nights and more
- B.Y.O.T (Bring Your Own Toiletries) – we believe in traveling sustainably and making conscious choices. We do not provide disposable bathroom amenities.
FAQs
You can read more commonly asked questions about the brand here.
Contact Information
If you have any more questions or if you are unsure about our policies, feel free to chat with us or connect with us via email at sgenquiry@hericoll.com.
