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Making Its Way Through: Embracing Digitalised Hospitality

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, Making Its Way Through: Embracing Digitalised Hospitality

“When a small seedling finds even just a tiny, tiny crack in a massive wall of stone, it pushes its way through.”

 

We have entered a new era in travel where you do not have to wait in line in the lobby to be checked-in or worry about losing your key cards. Your check-in process can be swiftly done on your smartphones and at your most convenient time; it has never been this easy.

The hospitality industry has been severely hit by the global pandemic. While some have decided to throw in the towel, Heritage Collection decided to forge ahead and embrace digitalisation as our response to the pandemic. All our hotels now boast of a digital self check-in system and we intend to further automate our hospitality offerings. On our journey to digitalising our guest experiences, we did not forget the importance of the human touch and connecting them with our neighbourhoods.

It is vital for us to quickly adapt and find our way in this digitalised world.

WE ARE A DIGITALISED APARTHOTEL. WE ARE HERITAGE COLLECTION.

 

What is a “Digitalised Aparthotel“? It is an accommodation that is big on digital conveniences and attentive to functional amenities.

At Heritage Collection, our digitalised services does not include just a mobile-friendly website but also contactless self check-ins, mobile keys and a digital concierge service.

 

1) MOBILE SELF CHECK-IN SYSTEM

, Making Its Way Through: Embracing Digitalised Hospitality

Our mobile self check-in system was introduced to provide our guests with a seamless, fully-digitalised check-in experience. With Heritage Collection’s mobile app, our guests can now check-in at their own pace; they only need their smartphone device – perfect for our tech-savvy explorers and bleisure travelers who are ever ready for the next adventure in the city. The app not only serves as your mobile key but also as a digital compendium which provides our guests with recommendations of hidden gems you can find in our neighbourhood. Here’s a sneak peek of our mobile self check-in experience.

 

2) DIGITAL CONCIERGE TEAM

Human interaction cannot be fully replaced by technology because of the connection it fosters.

While we do not have a physical reception in our aparthotel, it does not mean that we are not there for you. We are just one call away! Our Digital Concierge Team will connect with you prior to your arrival and will provide you with all the necessary details for your smooth check-in. At any point during your stay, our Digital Concierge Team will also render remote assistance should that be required. The high service standards of our Digital Concierge Team remains our top priority to ensure that your Heritage Collection experience remains a unique and original one.

, Making Its Way Through: Embracing Digitalised Hospitality

 

3) CONTACTLESS PAYMENTS

Our digital guest journey is, of course, incomplete without Contactless Payments. These days, it’s all about speed and convenience, and at Heritage Collection, we want to make your booking transactions as simple as possible.

, Making Its Way Through: Embracing Digitalised Hospitality

We know that our guests want to travel with an ease of mind. Payments for our rooms and apartments are always made in advance by our guests. You don’t have to worry about having insufficient cash in your wallet or purse to complete the payment for your booking when you arrive.

If you think that a weekend getaway is too short and you want to experience more nights with us, our friendly team will gladly secure a unit for you and payment can then be done either through a secure payment link, or instant bank transfers – it’s that quick!

 

 

There are new ways to travel in this post-pandemic, contemporary world, and Heritage Collection is all about new experiences. We aim to enhance your #staywithhc by introducing digital and contactless guest journeys, giving you more time to experience our vibrant neighbourhoods.

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Exceptional
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Awards 2021

9.3
traveller review awards 2020

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Since 2017

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