The recent pandemic has undoubtedly been a game-changer for the hospitality industry, prompting a fundamental redefinition of how we operate. At Heritage Collection, 2023 marked a pivotal year as we fully reinvented our guest experience across both our Singapore and New York properties.
📲 Tech Takeover
At Heritage Collection, we’ve transformed the guest journey to prioritize your convenience and time. From our mobile self check-in systems to our dedicated digital concierge teams, guests can now check in at their own pace, entirely removing the worry of missing out on valuable itineraries due to waiting in line for physical check-in. In the coming year, our commitment to innovation only deepens; we are poised to further leverage cutting-edge technology to continuously elevate and refine every aspect of our guest experiences.
🌐 Hybrid Experiences
As an aparthotel, we go beyond typical hotel rooms. Our rooms and apartments are retrofitted with furnishings comparable to that of your own home. In Singapore, our bleisure travellers love the fact that they can continue their remote work practices, bringing the concept of work from anywhere to another level.
There are new ways to travel in this post-pandemic, contemporary world, and Heritage Collection is all about new experiences.
🌿 Sustainability as Standard
The pandemic has significantly accelerated the hospitality industry’s commitment to sustainability, with guests increasingly seeking out eco-friendly options. At Heritage Collection, environmental consciousness is not just an afterthought; it’s seamlessly woven into every aspect of your Heritage Collection experience.
Let’s keep the conversation going!
Heritage Collection’s Reinvention: Frequently Asked Questions
How has Heritage Collection reinvented its guest experience? The guest journey was fully rebuilt across Singapore and New York: mobile self check-in and dedicated digital concierge teams let you check in at your own pace — no waiting in line at a reception — with technology continuing to refine every aspect of the stay.
What are hybrid experiences? As an aparthotel, Heritage Collection goes beyond typical hotel rooms: apartments and studios are furnished to the standard of your own home, so bleisure travelers can continue remote-work routines seamlessly — work-from-anywhere, taken to another level.
What digital services are included? Contactless self check-in via the Heritage Collection mobile app, mobile room keys, and a dedicated digital concierge — the pillars of the digitalised aparthotel model, a hotel of the future inside restored heritage shophouses.
Is sustainability part of the experience? Yes — environmental consciousness is not an afterthought; it’s seamlessly woven into every aspect of the Heritage Collection experience.
What is Heritage Rewards? Heritage Collection’s free membership programme — members unlock exclusive deals and are rewarded for each stay. Join free here.
Where does Heritage Collection operate? A homegrown boutique aparthotel brand with properties across Singapore — Kampong Glam, Chinatown, the CBD, The Quays, and City Hall — and in New York.
