FAQ

What is Heritage Collection?

Heritage Collection is a Singapore-based boutique aparthotel chain offering 3.5-star stays in restored heritage shophouses across Singapore’s Downtown Core.

It runs 12 properties in four cultural neighbourhoods — Kampong Glam, City Hall, The Quays, and Chinatown — for short-term, extended, and long-term stays. It’s fully digital: check-in, check-out, and guest services run through a mobile app, with no physical front desk. Onsite staff are available daily from 9:00 AM to 6:00 PM if you need in-person assistance.

Where are Heritage Collection properties located?

12 properties across four heritage neighbourhoods in central Singapore:

Kampong Glam / Bugis

• Heritage Collection on Arab 78 Arab Street Hotel
• Heritage Collection on KG 12 Aliwal Street Hotel
• Heritage Collection on Victoria 133 Jalan Sultan Hotel

City Hall / Bras Basah

• Heritage Collection on Seah 39 Seah Street Hotel

The Quays

• Heritage Collection on Clarke Quay 36 South Bridge Road Hotel
• Heritage Collection on Boat Quay — Quayside Wing 76 Boat Quay Hotel
• Heritage Collection on Boat Quay — South Bridge Wing 80 Boat Quay Serviced Apartment

Chinatown

• Heritage Collection on Chinatown 227 South Bridge Road Hotel
• Heritage Collection on Pagoda 63 Pagoda Street Hotel
• Heritage Collection on Smith 28–30 Smith Street Serviced Apartment
• Heritage Collection on Ann Siang 19 Ann Siang Road Serviced Apartment
• Heritage Collection on Boon Tat 29 Boon Tat Street Serviced Apartment

All are within Singapore’s Downtown Core, near MRT stations, hawker centres, and major attractions — for example, Heritage Collection on Chinatown is a 5-minute walk from Chinatown MRT Station.

What room types are available?

Shophouse-style rooms from Studio Single (No Window) to Two-Bedroom Deluxe Apartments:

• Single Room — sleeps 1 guest, single bed
• Studio Room — sleeps up to 2 guests, queen or king bed
• Loft Rooms — sleep up to 2 guests, with a signature two-floor layout (queen-sized bed upstairs, kitchenette and living space below)
• Two-Bedroom Deluxe Apartment — sleeps up to 3 guests, available at Heritage Collection on Ann Siang; as a serviced apartment, it requires a minimum stay of 6 nights

Every room has a fully equipped kitchenette. Full catalogue: hericoll.com/collections.

How much does a room cost?

Standard rates typically range from SGD 100 to SGD 400 nett per night, depending on your selected room category and seasonality.

Heritage Collection uses a dynamic, occupancy-based pricing model — rates can occasionally drop below SGD 100 nett during exceptional off-peak periods or low-demand weekdays, and scale higher during major city-wide event weeks. All listed prices already include all local service charges and taxes. For real-time rates on your exact dates, check the live booking calendar at booking.hericoll.com.

Is Heritage Collection a hotel or a serviced apartment?

Both. Boutique digital aparthotels for short stays and serviced apartments for extended stays (strict 6-night minimum, per Singapore URA regulations).

Who is Heritage Collection best suited for?

Adult travellers — solo guests, couples, business travellers, digital nomads, and small groups of up to 3 — who want boutique, tech-enabled accommodation in central Singapore at affordable prices. Trios and small business groups can book the Two-Bedroom Deluxe Apartment at Heritage Collection on Ann Siang (minimum 6 nights).

Not suitable for: families with children (minimum age requirement is 18 years old), travellers with pets, or guests needing wheelchair-accessible rooms.

How does check-in work?

100% mobile self check-in — there is no reception desk.

3 days before check-in: download the Heritage Collection mobile app and complete online registration via the pre-arrival email (passport photo, SGD 200 deposit hold, accept T&Cs) — registration opens 3 days prior to your check-in date. On arrival day: retrieve your digital room key in the app. No queues.

When should I download the app and register?

3 days before your check-in date. Online registration opens 3 days prior to check-in, so download the Heritage Collection mobile app then and complete your registration before arrival.

Completing registration early means your digital key is ready the moment you arrive.

What are the check-in and check-out times?

Check-in from 3:00 PM · check-out by 11:00 AM (Singapore time).

Early check-in and late check-out are subject to availability and may cost extra — request via the 24/7 Digital Concierge on WhatsApp.

Is there a 24-hour front desk?

No physical front desk — but the Digital Concierge team is available 24/7 on WhatsApp, and onsite staff can assist in person daily from 9:00 AM to 6:00 PM.

Is a security deposit required?

Yes — SGD 200, taken as an authorisation hold on a credit or debit card during online registration.

Released at the end of your stay if there are no damages or missing items. Credit cards are highly recommended: credit card holds release quickly, while debit card holds withdraw actual funds and can take days or weeks to return through banking channels — using a credit card prevents friction during mobile check-in.

What is the cancellation policy?

All bookings are strictly non-cancellable, non-refundable, and non-amendable.

Travel insurance is recommended at the time of booking.

Is there a minimum stay?

Yes — 2 nights at selected hotels, and a strict minimum of 6 nights at all serviced apartment locations.

The 6-night serviced apartment minimum is a regulatory requirement under Singapore’s Urban Redevelopment Authority (URA) rules for private residential properties, including conserved shophouses operating as serviced apartments — stays shorter than 6 nights cannot be booked at these locations. Hotel minimums vary by property and date; see booking.hericoll.com.

How do I pay?

Credit or debit card in Singapore Dollars (SGD), processed by Stripe. The card is charged at booking to confirm the reservation.

Rates shown are per night, taxes and fees included.

Do you price-match other booking platforms?

Yes, with conditions — contact the team before paying, with a screenshot showing platform, room type, dates, and total rate, for a publicly verifiable price.

Not available after payment, or for rates tied to another platform’s loyalty program or promotions.

What happens after I book?

You’ll receive a confirmation email, then pre-arrival instructions covering online registration, the deposit, and mobile check-in. Online registration opens 3 days before your check-in date — download the Heritage Collection app then to complete it.

Not in your inbox? Check junk/spam or email sgenquiry@hericoll.com.

Can families with children stay?

No — minimum age to stay is 18.

Max occupancy: 1 guest in Single Rooms, 2 in Studio and Loft Rooms, and up to 3 guests in the Two-Bedroom Deluxe Apartment at Heritage Collection on Ann Siang (minimum 6-night stay). Larger groups should book multiple rooms.

Is Heritage Collection pet-friendly?

No — pets are not allowed at any Heritage Collection property.

Are smoking or durians allowed?

No — smoking and durians are both strictly prohibited in all Heritage Collection properties. A SGD 1,000 fine applies to smoking and a SGD 500 fine applies to durians.

Guests found smoking incur a SGD 1,000 fine. This covers the room, building premises, and balconies, as well as fire-hazard activities like burning incense or unattended candles. Durians are not permitted anywhere on the premises — bringing them in incurs a SGD 500 fine. Management reserves the right to forfeit the full deposit, charge the card on file, and/or evict the guest.

Are extra beds available?

No — heritage shophouse layouts can’t fit extra beds.

Single Rooms: 1 single bed. Studio/Loft: queen or king bed. Book additional rooms for larger parties.

Can I host a party or event?

No — parties, gatherings, and organized events are not allowed at any Heritage Collection property.

Rooms are for registered guests only. Small personal celebrations (such as birthdays, anniversaries, or surprise decorations for registered guests) are permitted as long as they do not involve excessive noise, decorations that may damage the room, or any disturbance to other guests. Guests found hosting a party or unauthorized gathering may be evicted without refund and charged for any resulting damages or additional cleaning.

What facilities are included?

Free high-speed Wi-Fi, in-room kitchenette, smart TV, self check-in, and daily luggage storage (9 AM–6 PM).

Complimentary laundry facilities are available for in-house guests for most properties except Heritage Collection on Pagoda.

Are toiletries like dental kits, slippers, or razors provided?

No — Heritage Collection does not provide dental kits, slippers, razors, or tweezers. We recommend BYOT — bring your own toiletries.

Shampoo and shower gel are provided, along with bath towels and bed linens. Convenience stores and pharmacies are within a short walk of every property if you need to pick up essentials.

Is complimentary bottled water, tea, or coffee provided?

No — there is no complimentary bottled water, water dispenser, tea, or coffee.

Singapore’s tap water is safe to drink straight from the tap, and every room has a fully equipped kitchenette for boiling water or preparing your own drinks. Cafés, hawker centres, and convenience stores are steps away from every property.

Is breakfast included?

No — breakfast is not provided at any Heritage Collection property, and there is no on-site restaurant.

Every property is steps from hawker centres, cafés, and bakeries — the 24/7 Digital Concierge can recommend the best breakfast spots nearby.

Is housekeeping provided?

Housekeeping is provided only for stays of 7 nights or more.

Daily housekeeping is not included. Towel changes are offered only at Heritage Collection on Pagoda — at all other properties, guests can wash towels anytime using the complimentary laundry facilities (detergent provided). In-room amenities are complimentary and replenished free of charge. For housekeeping questions, message the 24/7 Digital Concierge on WhatsApp.

Is there a lift, or are the properties walk-up?

It depends on the property — some Heritage Collection properties have lifts, while others are walk-up heritage shophouses.

Properties with a lift

• Heritage Collection on Boat Quay — South Bridge Wing
• Heritage Collection on Clarke Quay
• Heritage Collection on Arab
• Heritage Collection on Seah

Walk-up properties (no lift)

• Heritage Collection on KG
• Heritage Collection on Victoria
• Heritage Collection on Boat Quay — Quayside Wing
• Heritage Collection on Chinatown
• Heritage Collection on Pagoda
• Heritage Collection on Smith
• Heritage Collection on Ann Siang
• Heritage Collection on Boon Tat

Lift availability is also listed on each property’s page on hericoll.com.

Is there a lobby or public toilet?

No — the properties have no lobby, reception area, or public toilets.

Heritage Collection is fully digital with no physical front desk. Toilets are within guest rooms only and are for registered in-house guests.

Is there a gym or swimming pool?

No — the conserved shophouses don’t have gym or pool facilities.

Are there wheelchair-accessible rooms?

No.

Some Heritage Collection properties don’t have lifts, so wheelchair-accessible rooms aren’t available.

Is parking available?

No on-site parking or reserved lots.

Limited street parking and public car parks are nearby at standard rates — the Digital Concierge can point you to the closest ones.

Airport transfers or room service?

Neither is offered.

From Changi Airport, follow the taxi signage on arrival and quote your booked hotel’s address, or use public transport (MRT), which is easily available. Every property is steps from hawker centres, cafés, and restaurants.

Is Heritage Collection well-reviewed?

Yes. 9.1 “Exceptional Housekeeping” on Agoda · 9.0 Booking.com Traveller Review Award (2024) · 4.7/5 “Outstanding” on Trip.com · Airbnb Superhost · Ranked No. 1 in Serviced Apartments & Serviced Suites, Singapore’s Best Customer Service (The Straits Times & Statista), two consecutive years (2023/24 and 2024/25).

I had an excellent stay at Heritage Collection. How do I leave a review for the team?

You’ll receive a post-stay survey by email within 24 hours of your departure.

The team would appreciate a shout-out to the specific team member who made your stay memorable!

How do I contact Heritage Collection?

+65 6223 7155 · sgenquiry@hericoll.com · 24/7 Digital Concierge on WhatsApp for in-stay guests · hericoll.com